Trillian reconnection problem
I use Trillian as my instant messaging client. It allows me to be signed in with both Yahoo and Microsoft messaging without having to have two clients running.
A problem I had been having with it was after waking my laptop from hibernation, the Microsoft connection would fail to reconnect. Yahoo would reconnect without problem, but Microsoft would keep trying for about 10 minutes before finally failing. If I did a Global Disconnect before hibernating and then a Global Reconnect after waking it up, then everything worked fine.
Well it worked fine providing I remembered to reconnect after waking up. This didn’t always happen, as my post a few days ago about my unexpected Plugoo message shows.
Looking at the logs for the MSN connection shows:
[20:46] *** Lost connection to network (Error Code: 10054).
[20:46] *** Reconnecting to MSN as “*****@********.com”
[20:46] *** Will attempt 10 connections with 60 second intervals.
[20:46] *** Failure resolving “messenger.hotmail.com”! Attempting to connect to a known server…
[20:46] *** Connecting to MSN as “*****@********.com”, attempt 1.
[20:46] *** Error while connecting (Error Code: 0). Disconnecting.
[20:48] *** Connecting to MSN as “*****@********.com”, attempt 2.
[20:48] *** Error while connecting (Error Code: 0). Disconnecting.
[20:49] *** Connecting to MSN as “*****@********.com”, attempt 3.
[20:49] *** Error while connecting (Error Code: 0). Disconnecting.
[20:50] *** Connecting to MSN as “*****@********.com”, attempt 4.
[20:51] *** Error while connecting (Error Code: 0). Disconnecting.
It appears that as the system comes out of hibernation, Trillian attempts to do a DNS lookup for messenger.hotmail.com. As the network connection hasn’t been re-established, the lookup fails and then it tries to connect to MSN using a different address. It never tries the lookup again and fails to get a response on the address it uses.
Checking the ip address for messenger.hotmail.com
nslookup messenger.hotmail.com
Server: xxxx.xxxxxxx.xxxxxx
Address: 192.168.1.3
Non-authoritative answer:
Name: dp.msnmessenger.akadns.net
Address: 65.54.239.20
Aliases: messenger.hotmail.com
This gave me the IP address 65.54.239.20 for messenger.hotmail.com
I then changed the entry for the MSN host in Trillian. In Trillian preferences, select Identities and Connections, select your Microsoft connection and press Change.
On the connection tab, I changed the host entry from messenger.hotmail.com to 65.54.239.20.
Since making this change, Trillian reconnects the Microsoft connection within a minute automatically after waking from hibernation.
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September 11th, 2007 at 8:21 am
I have no idea what you are talking about except I am intrigued by something here. I have a reduced browser open all the time, with at the side gTalk and Pownce (a new IM in beta stage that I am on). So would this Trillian control these two in one window? Maybe I’ll explore further with it. Also when I close my laptop Pownce signes off and I have to sign in again when I come back. Pownce is good in that we are all on all the time without invitation as in gTalk.
This is a whole new world to me this IM business.
regards
jmb
September 11th, 2007 at 8:53 pm
Hi jmb,
Microsoft Messenger and Yahoo Messenger are both instant messaging products more similar to gTalk than Pownce.
Trillian is a solution that lets you sign in to Microsoft, Yahoo and AOL’s instant messaging systems and ICQ with a single client. If you upgrade to the Pro version, you can also connect to gTalk as well.
Pownce isn’t something I got around to trying yet, so I don’t know if your sign in thing is something that’s supposed to happen.
Regards,
Ian
May 12th, 2008 at 2:58 am
Excellent! I’ve been having this same problem for ages, but couldn’t find a solution until now. I wish I’d have thought of this sooner. Thanks!
May 12th, 2008 at 5:49 am
You’re welcome. I’m glad it helped someone else. Ian
July 8th, 2008 at 4:07 am
Thanks for this tip ! It also works for Yahoo connection probs.
July 8th, 2008 at 5:51 am
Glad it helped Alexandra.
Ian
July 19th, 2008 at 4:49 pm
This seems to have fixed the recurring problems I’ve been having with Trillian and AIM. Thanks for the tip. Have you tried getting the folks at Cerulean Studios to address this issue?
July 19th, 2008 at 5:30 pm
That’s good that it worked for you OC. I haven’t contacted the guys at Cerulean.
To be honest I don’t use Trillian any more. The latest Messenger allows me to do all I need, so I use it now.
Regards,
Ian
July 21st, 2008 at 10:51 pm
When using Yahoo messenger, I can use msn, yahoo, or hotmail accounts. When I use trillian, I don’t get my hotmail accounts even though I have a msn account. Is this correct?
July 22nd, 2008 at 5:51 am
Hi Jason,
It doesn’t sound right to me; both Yahoo messenger and Trillian allow you to IM with friends on Microsoft Live Messenger (previously MSN). I don’t know whether there are currently any problems, as I no longer use Trillian.
Regards,
Ian
September 3rd, 2008 at 9:40 am
The above posts seem to detail like you’ve provided a fix, a suggestion or advice on these error codes, but I don’t see any of that in your original 2007 message Ian.
“#
jmb
# MyAvatars 0.2 Ian Says:
September 11th, 2007 at 8:53 pm
Hi jmb,
Microsoft Messenger and Yahoo Messenger are both instant messaging products more similar to gTalk than Pownce.
Trillian is a solution that lets you sign in to Microsoft, Yahoo and AOL’s instant messaging systems and ICQ with a single client. If you upgrade to the Pro version, you can also connect to gTalk as well.
Pownce isn’t something I got around to trying yet, so I don’t know if your sign in thing is something that’s supposed to happen.
Regards,
Ian”
There is nothing in that post that seems to relate to any of the problems mentioned in the OP, or in any of the problems that the people who you have helped have had, so what am I missing?
September 3rd, 2008 at 5:51 pm
Hi brrap brrap,
There is nothing specific from the original post in jmb’s comment/my response.
jmb is a regular reader, and commented that she didn’t know what Trillian was, but wondered if it would help with running gTalk and Pownce in one application. I tried to answer her question.
It appears that my workaround for Trillian has helped other people with the same problem, which was my reason for posting it.
Regards,
Ian
September 16th, 2008 at 8:31 pm
I found a simpler solution to this same problem. I also experience problems reconnecting MSN after hibernation. Even doing a reconnect on MSN doesn’t resolve the problem. However, if you do a global disconnect, then do a global reconnect, it will resolve the issue and MSN will connect without needing to change any settings.
September 16th, 2008 at 10:33 pm
Thanks Jen,
I had found that global disconnect/reconnect fixed the problem, but I didn’t always remember to do this after resuming from hibernate. This solution gave me a fix that didn’t rely on me having to remember.
Regards,
Ian
September 19th, 2008 at 12:23 am
Hi, I found your blog on this new directory of WordPress Blogs at blackhatbootcamp.com/listofwordpressblogs. I dont know how your blog came up, must have been a typo, i duno. Anyways, I just clicked it and here I am. Your blog looks good. Have a nice day. James.
September 19th, 2008 at 6:05 am
Hi James,
Thanks for your visit.
Ian
November 17th, 2008 at 4:25 pm
Thank you. I’ve been having the same problem and needed this fix. Thanks for posting it!
November 17th, 2008 at 8:25 pm
I’m glad my post helped you Tara.
Regards,
Ian
January 15th, 2009 at 7:04 am
That’s a lot. This helped resolve my problem.
January 15th, 2009 at 7:16 am
You’re welcome, glad it helped.
Ian
January 23rd, 2009 at 3:46 pm
thanks, this fixed the problem!!
February 19th, 2009 at 2:30 pm
I tried that and it did not connect, it keeps saying partially connected, I must be doing something wrong. This only happens on my laptop, not my desktop. and I checked the setting on both. also, when I did a nslookup messenger.hotmail.com this came up 207.46.28.93, so I added that in there and still having the problem, can you still help?
AL
February 20th, 2009 at 7:15 am
Hi Al,
I’m not sure why it isn’t working for you. I still get 65.54.239.210 when I look up messenger.hotmail.com. I have checked and the 207.46.28.93 address is a Microsoft IP address, but that said I cannot ping it.
Are you logged into messenger on your desktop at the same time? Maybe that might be the problem.
Regards,
Ian
February 20th, 2009 at 5:43 pm
Hey Ian,
Thanks for getting back to me, when I sign in to my laptop, I make sure my desktop it not logged on. I tried pinging the 65.54.239.210, but times out, could there be something blocking me, of course this is my work laptop but have admin rights on it. when i do the NSLOOKUP for messenger.hotmail.com, i get
C:\Documents and Settings\achacon>nslookup messenger.hotmail.co
Server: xxx.xxx.xxx.xx.net
Address: xxx.xxx.251.129
Non-authoritative answer:
Name: messenger.hotmail.msnmessenger.msn.com.akadns.net
Address: 207.46.28.93
Aliases: messenger.hotmail.com
messenger.hotmail.geo.msnmessenger.msn.com.akadns.net
Hope you can still help…
thanks again
AL
[Edited to mask IP address and server name - Ian]
February 20th, 2009 at 6:45 pm
I’m not sure what to suggest Al. I’m able to ping your DNS server, but it times out when I try a nslookup.
I was wondering about software firewalls on your laptop that might be causing the problem?
If you do a global disconnect and then a global connect does it work then?
Ping 65.54.239.210 also times out for me at the moment. That can be due to a network that you are travelling over blocking ping traffic. If you do a tracert 65.54.239.210 it will show you how far it gets before it stops.
Regards,
Ian
February 20th, 2009 at 8:37 pm
I will keep trying, might be a Firewall issue not sure, maybe thru the VPN, but not sure why it would go thru the vpn to connect, even when I reconnect globally, it tries to connect but keeps saying partially connected.
thanks for all your time and efforts.
July 20th, 2009 at 12:48 pm
I got 207.46.96.153 with the nslookup command for messenger.hotmail.com. With this ip address trillian connects to MSN.
July 20th, 2009 at 4:50 pm
Hi Walter,
Thanks for the update. Glad it has helped.
Regards,
Ian
July 27th, 2010 at 2:17 am
Hi,
i am getting the same error. when i run nslookup i get the IP 64.4.9.254
Putting that in instead, makes no diff. Any ideas?
Regards,
Vincent
July 28th, 2010 at 8:10 am
Hi Vincent,
I’m not really sure; I don’t use trillian any more. If I run nslookup I get 64.4.50.62 at the moment, so it might be worth trying that.
Regards,
Ian
August 9th, 2010 at 5:24 pm
Thank you for posting this – it worked instantly for me.
August 9th, 2010 at 5:53 pm
Hi Magpye
Glad to help.
Regards,
Ian