Quality of car dealerships

It’s a while since I have had a rant about car dealerships. I had my Volvo MOT’d a couple of weeks ago. It went so smoothly, that I forget to even put a post up about it.

Jo’s Toyota Avensis had an engine management warning light come on, so she contacted Steven Eagell Toyota in Luton to get them to check it out and resolve it. Although the next service wasn’t due until October, she asked them to do the service now, as being school holidays it is easier to have them collect the car and return it when finished. Otherwise, it would mean me taking it to work and having the fun with the Milton Keynes branch of Steven Eagell Toyota that I have previously had with MOTs and garages , Car Window 2 and Car Window 3. She also asked them to get a replacement drivers side sunvisor as the plastic hinge/mounting bracket had broken.

So, anyway they evidently collected it this morning without any issues and called her this afternoon to say that all the work was done and to get her to pay for it. When she asked what the story with the engine management light was, she was told that it was the oxygen sensor. After the car had been returned, she was looking at the paperwork and noticed that she hadn’t been charged for the oxygen sensor. This was the first she knew that the fault hadn’t been repaired. She rang the garage and spoke to the deputy service manager who explained that the car is safe to drive and that they will get the part in, but it will be the other side of the Bank holiday. Jo has impressed upon them the need to get this resolved before the end of the school holidays. They did confirm that the sunvisor was broken, and I thought it was supposed to separate into two parts and fall off the car , that is also on order. They seem to have grasped the concept of investigate fault, but the final part of communicate the findings to customer is lacking.

Jo did agree tonight that when it comes time to replace the Avensis, it is unlikely to be another Toyota; not because the car is bad, she loves the car, but because the dealer network is appalling.

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